Contact Us (English)

FTG Wallet Customer Support

Thank you for using FTG Wallet. If you have any questions or need assistance while using our service, please contact us using the information below.

Email Inquiry

Please send all inquiries to the following email address:

Email: [email protected]

Information to Include in Your Inquiry

To help us provide a quick and accurate response, please include the following information with your inquiry:

1. Your device model and OS version
2. FTG Wallet app version
3. Detailed description of the issue or situation
4. If possible, error messages or screenshots

Response Time

We strive to respond to all inquiries within 24 hours on business days.

Frequently Asked Questions (FAQ)

Before contacting us, please check our FAQ section. Many questions may already be answered there.

Go to FAQ (Link to in-app FAQ page)

Important Notice

• The FTG Wallet team will never ask for your private keys or recovery phrase (seed phrase).
• For security reasons, please do not include your private keys or recovery phrase in email inquiries.